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 Frequently Asked Questions

How do I access my account?

The red My Account link at the top of each page will take you directly to the log in screen. Enter the barcode number from your library card; your PIN is the last four digits of your telephone number. The login button in the upper right-hand corner of the page is an administrative log in for the website and will not give you access to your library record.

How do I request an item from another RCLS library?

To place a hold on an item belonging to another library, first log in to your RCLS account. Next, search for the item you want to request. Click on the “Place Hold” button when you locate the desired item or click on the item title for more detail about the item. A “Place Hold” button appears on this screen as well. Clicking on the “Place Hold” button opens a second screen with second “Place Hold” button; click on this to confirm your choice, then click “OK” on the next screen.

Sometimes when I request a TV series on DVD, or a book in a particular series, I don't get the one I want. Why?

The online catalog does not allow patrons to make requests for specific volumes within a set. Rather, your request will be placed for any item attached to that record, even if it is not the volume you intended to request. Library staff can request specific items for you at the circulation desk, or over the phone, with your library card.

What is my PIN?
Your default PIN is the last four digits of the phone number on your library record. 


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